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Legal · Privacy
Your data, handled plainly and carefully.
This page explains, in plain words, what personal data CHARGEIT SINGLE MEMBER S.A. collects through this website, why, who else sees it, how long we keep it and what you can ask us to do with it. The short version is on this screen; the full text follows below.
We never sell your data
Not to advertisers, not to data brokers, not to anyone. What you send us is used to answer you.
Analytics only if you agree
Google Analytics loads only after you say yes in the cookie banner, and you can change your mind at any time.
Your data stays in the EU
The website, the demo requests and our e-mail run on servers in France. Only analytics, if you allow it, may reach Google in the US.
Your rights, one e-mail away
Write to info (at) charge-it.io to see, correct or delete your data. We answer within a month, free of charge.
At a glance
What happens to your data, in short.
Most visitors only read pages. We learn something about you only when you send us a demo request, write or call us, or allow analytics.
What we collect
The details you type into the demo form, what you tell us when you write or call, technical data your browser sends to every website, and, only with your consent, how you use the site.
Why we use it
To answer your demo request and prepare an offer, to reply to your messages, to keep the website running and secure, and, if you agree, to see which pages help visitors and which need work.
Who receives it
Our own team, the company that hosts our server and e-mail (Amazon Web Services, in France), and Google for analytics if you allow it. Nobody else, unless the law requires it.
Your rights
You stay in control of your data.
The General Data Protection Regulation (GDPR) gives you these rights. Using them is free, and one e-mail to info (at) charge-it.io is enough.
See your data
Ask what we hold about you and get a copy of it.
Correct it
Have anything wrong or out of date fixed.
Delete it
Ask us to erase your data when we no longer need it or you withdraw your consent.
Limit its use
Ask us to keep your data but stop using it while a question is settled.
Take it with you
Receive the data you gave us in a common, machine-readable format.
Object
Object to any use based on our legitimate interest, at any time.
Withdraw consent
Turn analytics off under “Cookie settings” at the bottom of every page.
Complain
Contact the Hellenic Data Protection Authority if you think we got it wrong.
Last updated: 6 November 2026. This is the full privacy policy of charge-it.io. The summary above is for convenience; if anything differs, this text applies.
Who we are
This website is run by CHARGEIT SINGLE MEMBER S.A., Nikis Avenue 47, 54622 Thessaloniki, Greece. We decide why and how the personal data collected through this website is used, which makes us its controller under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Greek data protection law (Law 4624/2019).
For anything about your personal data, write to info (at) charge-it.io or call +30 2311 320010. We have not appointed a data protection officer, because the law does not require one for what we do with personal data; the address above reaches the people responsible for it.
What this policy covers
This policy covers the website charge-it.io in all its languages, and your contact with us when you write or call us about it. It does not cover the ChargeIT console, the ChargeIT driver app or the API. Links on this website to the console, the app stores or other websites take you to services that have their own rules; please read theirs.
What we collect
When you request a demo
The form asks for your first name, last name, work e-mail, company, country, how many chargers you have or plan, what describes you best, and anything you want to write in the message. You also tell us that you agree to be contacted. The request is sent to our team by e-mail; the website itself does not keep a copy of it. To stop the same request being sent again and again, the website keeps your IP address for one minute after you send the form.
When you send a message from the Contact page
The form on the Contact page asks for your name, e-mail address, the topic and your message, and your company if you want to give it. You also tell us that you agree to be contacted. The message is sent to our team by e-mail, with the address of the page you sent it from; the website itself does not keep a copy of it. To stop the same message being sent again and again, the website keeps your IP address for one minute after you send the form.
When you write to us or call us
We receive what you tell us and the details you use to reach us, such as your name, e-mail address, phone number and company.
When you visit any page
Like every website, ours receives technical data from your browser: your IP address, the type of browser and device, the page you asked for, the page that sent you to us if your browser shares it, and the date and time. The server records this data to deliver the pages to you and to protect the website from errors and attacks.
If you allow analytics
We learn how the website is used: which pages are viewed, how visitors arrived, the type of device and browser, the approximate location (country and city), and whether a demo request was sent or a phone number or e-mail address was clicked. This is explained under Website analytics below.
In your browser
The website remembers your language and your cookie choice in your browser. Our cookie policy lists everything stored there.
We do not ask for sensitive data, such as information about health, and we ask you not to send it to us in the form or by e-mail.
Why we use it, and on what legal basis
The GDPR allows us to use personal data only for a clear purpose and on a legal basis. These are ours:
| Purpose | Data | Legal basis |
|---|---|---|
| Replying to your demo request and preparing an offer | The details you give in the form | Your consent, given in the form, and steps you ask for before a contract (GDPR Article 6(1)(a) and (b)) |
| Answering your messages and calls | What you tell us and how to reach you | Our legitimate interest in answering you, or steps you ask for before a contract (Article 6(1)(f) and (b)) |
| Running the website, keeping it secure and stopping abuse | Technical data | Our legitimate interest in a working and secure website (Article 6(1)(f)) |
| Remembering your language and your cookie choice | Your language and your choice, stored in your browser | Needed to provide the website as you asked (Article 6(1)(f), and Article 4(5) of Greek Law 3471/2006) |
| Understanding how the website is used, to improve it | Analytics data | Your consent, given in the cookie banner (Article 6(1)(a) GDPR, and Article 4(5) of Greek Law 3471/2006) |
| Meeting our legal obligations, for example towards tax or other authorities | The data the obligation concerns | A legal obligation (Article 6(1)(c)) |
Where we rely on our legitimate interest, we have weighed it against your interests and rights, and we use only what is needed. We do not use your data for any other purpose without telling you first. We do not make decisions about you by automated means alone, and we do not build profiles of you.
Website analytics
We use Google Analytics to understand which pages help visitors and which need work. It is loaded only after you agree in the cookie banner; until then, nothing is sent to Google and no analytics cookie is set. We also use Google’s consent mode, which tells Google Analytics what you allowed.
When you allow analytics, Google Analytics records the pages you view, how you arrived, your type of device and browser, your approximate location, and two events: that a demo request was sent, and that a phone number or e-mail address was clicked. The contents of a demo request are never sent to Google. Google Analytics does not store IP addresses; it uses them only briefly to work out the approximate location.
You can change your choice at any time under “Cookie settings” at the bottom of every page. When you withdraw your consent, the analytics cookies are deleted from your browser and nothing more is sent. Google Ireland Limited processes this data for us; more about how Google uses it is in Google’s privacy policy.
Who receives it
We do not sell personal data, and we do not share it for advertising. Inside our company, only the people who need it to answer you or to run the website can see it. Outside our company, it is processed on our behalf, under data processing agreements that oblige them to protect it and to use it only on our instructions, by:
- Amazon Web Services EMEA SARL, which hosts the server that runs this website and our e-mail, in its data centres in France;
- Google Ireland Limited, for website analytics, only if you allow it.
We give personal data to courts, the police or other public authorities only when the law requires it.
Data outside the EU
The website, the demo requests and our e-mail are kept in the European Union. If you allow analytics, Google may process analytics data in the United States. Google LLC is certified under the EU-U.S. Data Privacy Framework, which the European Commission has found to give an adequate level of protection, and Google also uses the European Commission’s standard contractual clauses.
How long we keep it
We keep personal data only as long as we need it for the purpose it was collected for, and then delete it:
| Data | Kept for |
|---|---|
| Demo requests and correspondence | 24 months after our last contact with you. If you become a customer, as long as our contract and the law require. |
| Server records (technical data) | 30 days |
| Your IP address after a demo request or a message | 1 minute |
| Analytics data in Google Analytics | At most 14 months |
| Your cookie choice, in your browser | 6 months, then the banner asks again |
| Your language, in your browser | 1 year |
If we need data longer to establish, exercise or defend a legal claim, we keep it until that matter is settled.
How we protect it
We protect personal data with appropriate technical and organisational measures. This website is always served over an encrypted connection (HTTPS); access to the server and to our e-mail is limited to the people who need it; and the companies that process data for us are bound by agreements to protect it. If a breach of personal data is likely to put your rights at risk, we inform the Hellenic Data Protection Authority and, where the law requires, you.
Your rights
Under the GDPR you have the right to:
- access your personal data and receive a copy of it (Article 15);
- have it corrected or completed (Article 16);
- have it deleted, for example when it is no longer needed or you withdraw your consent (Article 17);
- have its use restricted while a question about it is settled (Article 18);
- receive the data you gave us in a structured, common, machine-readable format, or have it sent to someone else (Article 20);
- object at any time to its use based on our legitimate interest (Article 21);
- withdraw your consent at any time, without affecting what was done before (Article 7(3)).
To use any of these rights, write to info (at) charge-it.io. We may ask you to confirm your identity first, so that we never give your data to someone else. We answer within one month; if a request is complex, we may need up to two more months and will tell you why. Using your rights is free of charge.
If you think we have not handled your data correctly, please tell us first and we will try to put it right. You also have the right to complain to the Hellenic Data Protection Authority (www.dpa.gr), or to the data protection authority of the EU country where you live or work.
Children
This website is meant for businesses and is not directed at children. We do not knowingly collect personal data from children.
Changes to this policy
When the way we handle personal data changes, for example when we start using a new service, we update this policy and the date at the top. The version published on this page is the one that applies.
Questions about your data?
Write to us and a person who knows how this website handles data will answer, within one month at the latest.
Write to info (at) charge-it.io